IBM’s Service Management strategy and solutions provide customers with a consistent, comprehensive set of asset management, enterprise asset management and service management solutions, that can be run independently or on an integrated platform sharing resources, intelligence and process workflow. IBM is the only company to provide a solution to this convergence of IT and industrial assets.
Service Management applies to many common processes and methods (e.g., human collaboration, incident, change, release, notification and escalation). Therefore, even though there may be multiple classes of assets, configuration items and other resources being managed, there are clear advantages in providing a consolidated best-in-class platform that can be shared across a set of Service Management solutions.
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Our Key Competencies
Identity / Automation
- TAM application integration (Portal)
- Single Sign OnStorage Management Products
- Architecture and Deployment Planning
Installation and SupportAsset Tracking
Certifications
- IBM Certified Specialist -- Tivoli Storage Manager Express V5.3.7
- IBM Certified Deployment Professional - Tivoli Access Manager for e-business V6.1
- IBM Certified Deployment Professional - Tivoli Directory Server V6.1
- Tivoli Security Solution Sales Professional v1
- Tivoli Storage Solution Sales Professional v2
